Service and Repair
Southwyck Vacuum Cleaner Outlet provides service and repair for most vacuum cleaner makes and models. Our "famous" service offers outstanding value, cleaning your vacuum inside and out. This service includes complete disassembly (down to the motor), washing of all parts, and reassembly.
All parts required for any repairs made to your vacuum are considered an extra cost. Labor rates ares based on repair time spent, starting at $14.99. However, we do provide courtesy work which includes while-you wait belt replacement, bag replacement, filter replacement and minor unclogging. While-you-wait services are performed within 30 minutes of receipt and carry a minimum labor charge, plus the cost of the parts used.
The turnaround times for services rendered is determined on a first come / first basis. Service time is greatly affected by parts availability, quantity of repair orders, and severity of repair. However, under normal circumstances, the turnaround time for repair/service varies between 7 and 10 days.
Once the vacuum cleaner is dropped off, it will be scheduled for the next available repair time and a written estimate will be provided prior to the services rendered. The estimate will be provided to you via direct contact and must me authorized prior to repair. When the estimate is approved, the repair/service will be performed that day and the unit will be available for pickup.
Southwyck Vacuum Cleaner Outlet carries attachments, bags, belts, chemicals (shampoo and spot removers), filters, new vacuums, used vacuums, as well as aroma products for most manufacturers' products we carry. If products are not in stock, most non-proprietary items are available for special order.
Southwyck Vacuum Cleaner Outlet also sells brushrolls, replacement brushes, cords, hoses, switches and a variety of vacuum cleaner related parts. New vacuum cleaner sales carry factory warranties which are facilitated on site. Used vacuum cleaner sales carry a 90 day warranty, also facilitated on site. All replacement parts carry a 30 day replacement part warranty.
Southwyck Vacuum Cleaner Outlet cannot repair Bissell Steam Cleaners, Garry Vacuum, and most Shop Vacs. Certain companies have proprietary rights to their parts and are not available for purchase by independent retailers. These companies include: Bosch, Filtex, Kenmore, Nutone, Rainbow and Windsor. Companies With proprietary rights to their parts are not excluded in terms of minor repair problems, but directly affects our ability to obtain specific parts.
All vacuum sales and part sales carry a warranty (based upon the type of product). Warranties cover defects in materials and workmanship. Therefore, bags, belts, filters and any wearable items are exempt from warranty. Southwyck Vacuum Cleaner Outlet can repair central vacuum cleaners. However, we don't make service calls or perform in-home repairs or installation.